GENERAL TERMS AND CONDITIONS OF SALE
Last updated: 18.02.2026
Welcome to www.nadezhdakireyeva.com (hereinafter, the “Site”).
These terms govern access, navigation, and use of the Site, as well as the sale of products offered through it.
The Site is intended for the online sale of editorial works and any other creative products made or distributed by the owner of the Site.
Users are invited to carefully read these terms before placing any order, as submitting an order implies full and unconditional acceptance of these contractual terms.
1. Seller’s Details
The Site is managed by Nadezhda Kireyeva (hereinafter, the “Seller” or “Owner”).
Rome, via Ettore Ximenes 21 A, P.Iva 16729601001, e-mail nadezhda.kireyeva@gmail.com
2. Scope of the General Conditions
The offer and sale of products through the site constitute a distance contract governed by Articles 45 et seq. of Legislative Decree 6 September 2005 no. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003 no. 70, containing the regulation of electronic commerce.
Through the Site, the Customer can consult information relating to the products, select the goods of interest, place them in the virtual cart, and submit the purchase order by following the guided procedure provided by the platform. The entire contract conclusion process takes place exclusively electronically, without direct contact between the Seller and the Customer.
The General Conditions may be unilaterally amended by the Seller. Any changes, additions, and/or new conditions will be effective from the time of their publication on the Site in the “General Terms and Conditions of Sale and Service” section, indicating the version and update date.
The applicable General Conditions are those in force on the date the purchase order is sent and are available in both Italian and English.
The language used for the conclusion of the contract is Italian, unless otherwise indicated. Any translations of the contractual terms into other languages are provided for information and courtesy purposes only; in the event of interpretative discrepancies, the Italian version shall prevail.
2.1 Special Conditions Applicable to Customers Residing Outside the European Union
If the Customer is resident or requests delivery of the products in a country outside the European Union, the purchase made through the Site remains governed by these General Terms and Conditions of Sale, except as provided by any mandatory rules applicable in the country of destination of the goods.
The Customer is responsible for complying with the laws and regulations applicable in their country regarding the importation of purchased products, including any customs, tax, or administrative obligations. Any customs duties, import taxes, local taxes, customs clearance charges, or other costs related to the entry of the goods into the country of destination are the sole responsibility of the Customer, unless otherwise expressly indicated by the Seller.
The Seller is not responsible for any delivery delays resulting from customs checks, import procedures, administrative verifications, or other circumstances related to the regulations of the country of destination. Similarly, the Seller assumes no responsibility if the competent authorities of the country of destination prevent the entry of the goods, order their seizure, return, or destruction, or apply restrictions or limitations to their importation.
The Customer undertakes to verify in advance that the purchased products can be legally imported into their country and that they are not subject to restrictions, prohibitions, or specific authorization requirements. In the absence of such verification, any consequences arising from the inability to import the goods will remain entirely the responsibility of the Customer.
If an international shipment cannot be delivered due to reasons attributable to the Customer, including failure to pay duties or import taxes, refusal of delivery, or lack of cooperation with customs authorities, the Seller reserves the right to withhold any costs incurred for shipping, return of the goods, or administrative management operations.
2.2 International Validity of the Contract and Applicable Law
Contracts concluded through the Site are governed by Italian law, without prejudice to the right of the consumer residing in a State other than Italy to benefit from any mandatory provisions provided by the legislation of their country of residence, if such provisions are applicable under the rules of private international law.
The choice of Italian law as the governing law of the contract does not deprive the consumer of the protection guaranteed by the mandatory rules of the country in which they have their habitual residence, when such rules are applicable under current international law.
For any dispute relating to the interpretation, execution, or validity of the contract concluded through the Site, if the Customer acts as a consumer, the judicial authority of the place of residence or domicile of the consumer shall have jurisdiction, where provided by applicable law.
If the Customer does not qualify as a consumer under current legislation, any dispute shall be subject exclusively to the jurisdiction of the judicial authority of the place where the Seller has its registered office, unless otherwise provided by mandatory law.
Furthermore, consumers residing in the European Union may use alternative dispute resolution mechanisms provided by applicable law, including the European online dispute resolution (ODR) platform.
3. Subject of the Contract
The Site allows the online purchase of books and other creative products made or distributed by the Seller and the collection of voluntary donations. Further artistic products or related services may be made available in the future.
The information published on the Site pages regarding the characteristics, availability, and prices of the products is for informational purposes only and does not constitute a binding public offer.
The order placed by the user represents a contractual purchase proposal, which becomes binding for the Seller only upon confirmation of the order.
4. Purchase Procedure and User Responsibility
The purchase of products offered on the Site takes place through a guided electronic procedure that allows the Customer to select the goods of interest, place them in a virtual cart, and submit the order to the Seller using the IT tools provided by the platform.
During the purchase procedure, the Customer is required to provide all the information necessary for the execution of the contract, including, by way of example, identification data, delivery address, email address, telephone number, and any other information required for payment, shipping, and any after-sales assistance. The Customer is responsible for the truthfulness, completeness, and updating of the data provided and undertakes to verify their accuracy before submitting the order.
The Seller cannot be held responsible for any delays, delivery errors, inability to execute the contract, or other disruptions resulting from inaccurate, incomplete, or outdated data provided by the Customer. If incorrect data results in additional costs for shipping, return of the goods, or administrative management of the order, such costs may be charged to the Customer.
Before proceeding with the final submission of the order, the Customer has the opportunity to review the summary of the information entered, modify the data provided, and correct any material errors using the technical features made available by the Site. Sending the order implies confirmation of the correctness of all data entered and the intention to proceed with the purchase of the selected product.
5. Prices and Payment Methods
The prices of the products offered are indicated on the Site and are expressed in the currency specified at the time of purchase. Unless otherwise indicated, prices are inclusive of any taxes applicable under current legislation in Italy or in the country of destination of the shipment, where determinable at the time of the order.
Any shipping costs, ancillary charges, and any additional costs, if applicable, are indicated separately before the final confirmation of the order, so that the Customer can know the total amount to be paid before concluding the contract.
In the case of international shipments, any customs duties, import taxes, local taxes, or other charges required by the authorities of the country of destination are not normally included in the price indicated on the Site and remain the responsibility of the Customer, unless otherwise expressly indicated. These amounts, if applicable, are determined by the competent authorities of the country of destination and do not depend on the Seller.
The Seller undertakes to indicate prices clearly and accurately. However, if due to a material or technical error a product is indicated at a price that is manifestly incorrect or negligible compared to the real value of the goods, the Seller reserves the right not to accept the order or to cancel it even after its receipt, promptly notifying the Customer and refunding any amount already paid.
Payment for the purchased products must be made using the payment methods indicated on the Site at the time of the order.
Payment transactions are managed through external and certified payment service providers (such as Stripe or equivalents), which operate using security systems compliant with international standards for the protection of financial data. The Seller does not possess or store the complete data relating to the payment instruments used by the Customer, which are processed directly by the payment provider according to their contractual terms and privacy policies.
The amount due is charged according to the technical procedures provided by the selected payment system. The Seller reserves the right to verify the validity of the payment and to suspend the processing of the order in case of non-authorization of the transaction, suspected unauthorized use of the payment instrument, or other circumstances that may indicate a risk of fraud or unlawful use.
The Customer is required to use payment instruments of which they are the legitimate holder and to ensure that all information provided for the transaction is correct and up to date. The Seller cannot be held responsible for any fraudulent or unauthorized use of payment instruments by third parties, except as provided by applicable law.
The payment receipt or confirmation is normally sent to the Customer by the payment provider according to their technical procedures.
If required by applicable law, the Seller may issue tax documentation relating to the sale transaction based on the information provided by the Customer during the purchase procedure.
6. Conclusion of the Contract and Order Confirmation
The order sent by the Customer through the Site constitutes a binding contractual proposal for the purchase of the selected products.
Sending the order entails the Customer’s obligation to pay the indicated price and presupposes full acceptance of these General Terms and Conditions of Sale.
Before the final submission of the order, the Customer is allowed to review the summary of the selected products, the data entered, the total price, and any other relevant element of the purchase, as well as to correct any material errors using the technical features made available by the Site. By submitting the order, the Customer confirms the correctness of all information provided and the intention to proceed with the purchase.
The Site’s IT system automatically records the order and sends a receipt confirmation to the email address provided by the Customer. This communication is for informational purposes only and does not constitute acceptance of the order, but only attests to the receipt of the purchase request.
The sales contract is considered concluded only when the Seller sends the Customer a subsequent order confirmation communication, by email or other suitable means of communication, containing the supply summary and the main order data (product, price, shipping costs, delivery address).
Until the order confirmation is sent by the Seller, the latter reserves the right not to accept the Customer’s order for justified reasons, including, by way of example, unavailability of the product, material errors in the information relating to the price or characteristics of the goods, technical problems preventing the correct processing of the order, non-authorization of payment, or suspected fraudulent use of the payment instrument. In such cases, the Seller will notify the Customer and, if necessary, refund any amounts already paid.
The data provided by the Customer during the purchase procedure are processed by the Seller exclusively for purposes related to order management, contract execution, fulfillment of legal obligations, and management of relations with the Customer, as provided in the privacy policy published on the Site.
The Seller reserves the right to request additional information or to verify the data provided by the Customer if necessary for the correct execution of the order, for fraud prevention, or to ensure the security of transactions. In case of lack of cooperation from the Customer or inability to verify the information provided, the Seller may suspend or refuse the order, notifying the Customer.
The contract concluded through the Site is stored electronically in the Seller’s IT systems for the time necessary for its execution and for legal compliance. The Customer may keep a copy of the contract by saving or printing the order confirmation communication received.
6. Conclusion of the Contract and Order Confirmation
The order sent by the Customer through the Site constitutes a binding contractual proposal for the purchase of the selected products.
Sending the order entails the Customer’s obligation to pay the indicated price and presupposes full acceptance of these General Terms and Conditions of Sale.
Before the final submission of the order, the Customer is allowed to review the summary of the selected products, the data entered, the total price, and any other relevant element of the purchase, as well as to correct any material errors using the technical features made available by the Site. By submitting the order, the Customer confirms the correctness of all information provided and the intention to proceed with the purchase.
The Site’s IT system automatically records the order and sends a receipt confirmation to the email address provided by the Customer. This communication is for informational purposes only and does not constitute acceptance of the order, but only attests to the receipt of the purchase request.
The sales contract is considered concluded only when the Seller sends the Customer a subsequent order confirmation communication, by email or other suitable means of communication, containing the supply summary and the main order data (product, price, shipping costs, delivery address).
Until the order confirmation is sent by the Seller, the latter reserves the right not to accept the Customer’s order for justified reasons, including, by way of example, unavailability of the product, material errors in the information relating to the price or characteristics of the goods, technical problems preventing the correct processing of the order, non-authorization of payment, or suspected fraudulent use of the payment instrument. In such cases, the Seller will notify the Customer and, if necessary, refund any amounts already paid.
The data provided by the Customer during the purchase procedure are processed by the Seller exclusively for purposes related to order management, contract execution, fulfillment of legal obligations, and management of relations with the Customer, as provided in the privacy policy published on the Site.
The Seller reserves the right to request additional information or to verify the data provided by the Customer if necessary for the correct execution of the order, for fraud prevention, or to ensure the security of transactions. In case of lack of cooperation from the Customer or inability to verify the information provided, the Seller may suspend or refuse the order, notifying the Customer.
The contract concluded through the Site is stored electronically in the Seller’s IT systems for the time necessary for its execution and for legal compliance. The Customer may keep a copy of the contract by saving or printing the order confirmation communication received.
7. Shipping and Delivery
Products purchased through the Site are delivered to the address indicated by the Customer during the purchase procedure, using shipping and transport services selected by the Seller or its logistics partners. The Customer is required to indicate a complete, correct, and suitable delivery address to allow regular receipt of the goods.
The shipping and delivery times indicated on the site or in the order confirmation are provided for informational and non-binding purposes only, as they may vary depending on the destination, selected shipping methods, product availability, carrier operating conditions, or other factors beyond the Seller’s control. Unless otherwise agreed or otherwise provided by applicable law, any delivery delays not attributable to willful misconduct or gross negligence of the Seller do not entitle the Customer to refuse delivery, terminate the contract, or claim compensation or indemnity.
Delivery is considered made when the product is made available to the Customer at the address indicated in the order and received by the Customer or by a person authorized to receive it on their behalf. From the moment of delivery, the risk of loss or damage to the goods passes to the Customer, unless otherwise provided by mandatory law applicable to consumer contracts.
In the case of shipments to countries outside the Seller’s territory or outside the European Union, the Customer is responsible for complying with the import regulations of the country of destination. The Seller is not responsible for delays, blocks, or costs resulting from customs checks or regulations of the country of destination.
Upon delivery, the Customer is required to check, as far as reasonably possible, the integrity of the package and the apparent conformity of the product received. If the package is visibly damaged, tampered with, or does not conform to what was ordered, the Customer is invited to immediately report this circumstance to the carrier at the time of delivery and to notify the Seller without undue delay, providing all useful information and, where possible, photographic documentation. This communication allows the Seller to carry out the necessary checks and, if necessary, assistance or replacement procedures.
If delivery cannot be made due to reasons attributable to the Customer, including, by way of example, incorrect or incomplete address, repeated absence of the recipient, unjustified refusal of delivery, or failure to fulfill customs or tax obligations, the Seller may charge the Customer any costs incurred for storage, return of the goods to the sender, new shipment, or other operations necessary for order management.
8. Right of Withdrawal
If the Customer qualifies as a consumer pursuant to Legislative Decree 206/2005, they have the right to withdraw from the purchase contract concluded through the Site without having to provide any reason and without incurring penalties, within fourteen (14) days from the day on which they or a third party designated by them other than the carrier acquires physical possession of the goods.
To exercise the right of withdrawal, the customer must send explicit communication to the Seller, transmitted by any means suitable to prove the communication within the above term.
Following the exercise of the right of withdrawal, the Customer is required to return the goods to the Seller without undue delay and in any case within fourteen (14) days from the date on which they communicated their decision to withdraw from the contract. The deadline is met if the Customer sends back the goods before the expiry of the fourteen-day period.
The product must be returned intact, in substantially identical conditions to those in which it was delivered, complete with any accessories, packaging, and original documentation, and adequately protected for transport.
Unless otherwise indicated, return costs are borne by the purchaser. The Customer is responsible for the risk of return until the goods are received by the Seller.
Once the returned goods have been received or, in any case, proof of their shipment has been verified, the Seller will refund the price without undue delay and in any case within fourteen (14) days from the date on which they were informed of the Customer’s decision to withdraw from the contract. The original shipping costs are not refunded, unless the product is defective or the return is attributable to the Seller.
The refund will be made using the same payment method used by the Customer for the initial transaction.
The provisions of this article apply exclusively to customers acting as consumers. Any mandatory rights recognized by the applicable law in the consumer’s country of residence remain unaffected.
9. Exclusions from the Right of Withdrawal
The right of withdrawal governed by the previous article is recognized to the consumer Customer within the limits provided by the applicable legislation on distance contracts.
In accordance with the law, this right cannot be exercised in certain cases where, due to the nature of the goods or the methods of supply, the return is not possible or is not compatible with the Seller’s protection needs.
In particular, the right of withdrawal is excluded in cases where the goods have been made to measure or clearly personalized according to the Customer’s instructions, or when dealing with goods that, by their nature, cannot be returned or are likely to deteriorate or expire rapidly.
The right of withdrawal also does not apply to sealed goods that are not suitable for return for hygienic reasons or related to the protection of product integrity and that have been opened by the Customer after delivery, if such opening makes it impossible to resell them as new products.
With specific reference to editorial products and similar goods, the right of withdrawal may not be exercisable if the product has been used (opened), damaged, or handled in such a way as to compromise its material integrity or marketability. In particular, opening, use, or deterioration of the product that prevents its resale as new may make it impossible to exercise withdrawal.
The right of withdrawal cannot be exercised if the Customer has already used the product beyond what is necessary to establish its nature, characteristics, and functioning, if such use results in a substantial alteration of the goods or a significant decrease in their commercial value.
In any case, the Customer’s rights relating to the legal guarantee of conformity of the goods remain unaffected if the product is defective, does not correspond to what was ordered, or does not comply with the contract. The limitations to the right of withdrawal do not affect in any way the remedies provided by the legislation on defects of conformity.
10. Legal Guarantee of Conformity
All products sold through the Site are covered by the legal guarantee of conformity provided by the applicable legislation on the sale of consumer goods. This guarantee protects the Customer acting as a consumer if the delivered product has conformity defects with respect to the sales contract.
A good is considered to conform to the contract when it is suitable for the use for which goods of the same type are normally used, corresponds to the description provided by the Seller, possesses the qualities and performance that a consumer can reasonably expect, and, if applicable, complies with what has been specifically agreed between the parties.
In the presence of a conformity defect existing at the time of delivery of the goods and manifested within the period provided by the applicable legislation, the consumer has the right to restore the conformity of the product free of charge, by repair or replacement, as provided by law. The requested remedy must be possible and not excessively burdensome for the Seller compared to the alternative.
If repair or replacement is impossible, excessively burdensome, not carried out within a reasonable period, or has caused significant inconvenience to the consumer, the latter has the right to a proportional price reduction or to terminate the contract, in the cases provided by current legislation.
The Customer is required to notify the Seller of any conformity defect within the terms provided by law, providing a description of the problem encountered and, where possible, documentation suitable to allow verification of the defect. The Seller may request the return of the goods in order to carry out the necessary checks.
The legal guarantee covers only conformity defects not resulting from improper use of the product, negligence, accidental damage, unauthorized interventions, or external causes not attributable to the Seller. The guarantee also does not apply to normal wear and tear resulting from use of the goods.
The provisions of this article apply exclusively to customers acting as consumers. For customers purchasing in the exercise of business, commercial, craft, or professional activities, any guarantees provided by applicable law or expressly agreed between the parties apply.
Any further protection provided by current legislation regarding the seller’s liability for defects in the goods sold remains unaffected.
11. Donations
The Site may allow users to make voluntary payments to the Seller in the form of donations. Such payments are spontaneous and do not constitute consideration for the purchase of goods or services, nor do they entail the assumption of contractual performance obligations by the Seller, except as may be expressly indicated at the time of payment.
The donation represents a voluntary act of liberality made by the user to support the Seller’s creative, editorial, or cultural activity or for other purposes possibly indicated on the Site.
Unless otherwise expressly indicated, the payment does not grant the donor any specific right, present or future, in relation to the provision of products, services, content, or benefits of any kind.
The donation is made using the payment methods indicated on the Site and is managed, where provided, by external payment service providers. Transactions are subject to the contractual and technical conditions of the respective payment providers, who act as independent data controllers for the financial operations.
Unless otherwise provided by mandatory applicable law or otherwise established by the Seller in exceptional cases, donations made are non-refundable, as they are an expression of the donor’s free will and not consideration for a contractual performance. However, it remains possible to request verification of any material payment errors or payments made due to obvious duplication or proven technical anomaly of the transaction.
The user is required to carefully check the amount of the donation and the data entered before confirming payment. The Seller is not responsible for errors resulting from incorrect information provided by the donor or from unauthorized use of payment instruments, except as provided by applicable law.
Donations are distinct and autonomous operations with respect to purchases made through the Site and are not subject to the provisions relating to the sale of goods, the right of withdrawal, the legal guarantee of conformity, or other protections specifically provided for sales contracts.
Any legal obligations that may apply to donations and their tax aspects according to the legislation in force in the donor’s or beneficiary’s country remain unaffected.
12. Intellectual Property and Rights on Editorial Works
All content on the Site, as well as editorial works, texts, publications, images, illustrations, graphic materials, digital content, and any other intellectual creations made available to the public, are protected by current intellectual property and copyright laws, including, by way of example, the provisions of the copyright law and applicable international conventions.
Unless otherwise expressly indicated, all intellectual property rights relating to the works and content available on the Site belong exclusively to the Seller or to the respective rights holders and are granted to the user solely to the extent necessary for personal enjoyment of the purchased product.
The purchase of a book or any other editorial work through the Site entails only the transfer of the material availability of the goods or, in the case of digital content, the right to personal use within the limits permitted by law, but does not in any way entail the transfer, in whole or in part, of the economic exploitation rights of the work, nor of other intellectual property rights relating to it.
Therefore, unless written authorization is given by the rights holder, any form of reproduction, distribution, public communication, dissemination, publication, processing, translation, adaptation, transformation, or exploitation of the work, in whole or in part, by any means or method, whether analog or digital, is prohibited.
It is also forbidden to use the works or content of the Site for training, development, or operation of automated systems, including artificial intelligence systems, machine learning, data mining, or similar technologies, unless prior express written authorization is given by the rights holder.
Any unauthorized use of protected works or content constitutes a violation of intellectual property rights and may give rise to the exercise of remedies provided by current legislation, including the adoption of precautionary measures and compensation for damages.
The user undertakes to fully respect the intellectual property rights of the Seller and any third-party rights holders and to use the purchased works exclusively within the limits permitted by law and these General Terms and Conditions of Sale.
13. Limitation of Liability
All content on the Site, as well as editorial works, texts, publications, images, illustrations, graphic materials, digital content, and any other intellectual creations made available to the public, are protected by current intellectual property and copyright laws, including, by way of example, the provisions of the copyright law and applicable international conventions.
Unless otherwise expressly indicated, all intellectual property rights relating to the works and content available on the Site belong exclusively to the Seller or to the respective rights holders and are granted to the user solely to the extent necessary for personal enjoyment of the purchased product.
The purchase of a book or any other editorial work through the Site entails only the transfer of the material availability of the goods or, in the case of digital content, the right to personal use within the limits permitted by law, but does not in any way entail the transfer, in whole or in part, of the economic exploitation rights of the work, nor of other intellectual property rights relating to it.
Therefore, unless written authorization is given by the rights holder, any form of reproduction, distribution, public communication, dissemination, publication, processing, translation, adaptation, transformation, or exploitation of the work, in whole or in part, by any means or method, whether analog or digital, is prohibited.
It is also forbidden to use the works or content of the Site for training, development, or operation of automated systems, including artificial intelligence systems, machine learning, data mining, or similar technologies, unless prior express written authorization is given by the rights holder.
Any unauthorized use of protected works or content constitutes a violation of intellectual property rights and may give rise to the exercise of remedies provided by current legislation, including the adoption of precautionary measures and compensation for damages.
The user undertakes to fully respect the intellectual property rights of the Seller and any third-party rights holders and to use the purchased works exclusively within the limits permitted by law and these General Terms and Conditions of Sale.
14. Privacy and Data Processing
The methods, purposes, legal bases of processing, subjects who may become aware of the data, retention periods, as well as the rights recognized to data subjects are described in detail in the Privacy Policy published on the Site, which forms an integral part of these General Terms and Conditions of Sale and to which express reference is made.
The processing of personal data of users and customers who access the Site or make purchases through it is carried out in compliance with the applicable legislation on the protection of personal data, including Regulation (EU) 2016/679 and current national legislation.
The personal data provided by the Customer during navigation, registration, the purchase procedure, or use of the services offered by the Site are processed for purposes related to the management of the contractual relationship, execution of obligations arising from the sale of products, fulfillment of legal obligations, and, where applicable, for further purposes specifically indicated in the policy.
By using the Site and providing their personal data, the user declares that they have read the Privacy Policy and understood its content.
15. Amendment of the Conditions
The Seller reserves the right to modify, update, or supplement these General Terms and Conditions of Sale at any time, also in consideration of any regulatory changes, developments in sales methods, updates to the services offered, or organizational and commercial needs.
The changes take effect from the date of their publication on the Site, unless otherwise expressly indicated, and apply exclusively to orders placed after that date.
The conditions in force at the time of conclusion of the sales contract remain applicable to each order placed by the Customer.
It is the user’s responsibility to periodically consult the General Terms and Conditions of Sale to check for any updates. The most recent version of the conditions is always made available on the Site.
If the changes significantly affect the rights or obligations of users already registered or who have ongoing relationships with the Seller, these may also be communicated by suitable means, such as electronic communications or notices published on the Site.
The use of the Site or the placing of new orders after the entry into force of the changes implies acceptance of the updated General Terms and Conditions of Sale.
16. Applicable Law and Jurisdiction
These General Terms and Conditions of Sale and contracts concluded through the Site are governed by Italian law, without prejudice to the right of the consumer residing in a State other than Italy to benefit from any mandatory provisions provided by the law of their country of residence, if such provisions are applicable under current European and international law.
The choice of Italian law as the governing law of the contract does not in any way deprive the consumer of the protection ensured by the mandatory rules of the country in which they have their habitual residence, when such rules apply according to the criteria established by European and international law.
For any dispute relating to the interpretation, execution, or validity of contracts concluded through the Site, if the Customer acts as a consumer, the judicial authority of the place of residence or domicile of the consumer shall have jurisdiction, where provided by applicable law.
If the Customer does not qualify as a consumer under current legislation, any dispute relating to these General Terms and Conditions of Sale or contracts concluded through the Site shall be subject to the exclusive jurisdiction of the judicial authority of the place where the Seller has its registered office, unless otherwise provided by mandatory law.
Furthermore, consumers residing in the European Union may use the alternative dispute resolution procedures provided by current legislation, including the European online dispute resolution (ODR) platform, accessible as provided by the European Commission.
17. Contacts
For any information, clarification request, assistance regarding orders, or communication relating to these General Terms and Conditions of Sale, users and customers may contact the Seller using the contact details indicated on the Site. Communications sent to the Seller’s official contacts will be handled with the utmost care and within the technical timeframes necessary for their processing.